Wallsend Occupational Therapy is committed to continual improvement and to resolving complaints and disputes fairly, equitably and as quickly as possible. Feedback, compliments and complaints are valued and encouraged, and will be treated with confidentiality and sensitivity. Feedback can be provided:
However, if you are unhappy with the outcome of our process, a person or their representative can seek further support through any of the following agencies:
NDIS Quality and Safeguards Commission
The commission recommends discussing the complaint with the provider first. Complaints can be lodged:
Aged Care Quality and Safety Commission
The Commission recommends discussing complaints with the provider first. Complaints can be lodged:
NSW Fair Trading
NDIS consumers purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading NSW provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL. Complaints can be lodged:
Complaints will be managed as per the under the NDIS Quality and Safeguards Commission: Complaints Management and Resolution Guidance and the NDIS Effective Complaint Handling Guidelines for NDIS Providers. All feedback, both positive and negative, is used by WOT to evaluate services and to make changes to ensure our participants are safe and satisfied. A full copy of our Complaints Management Policy is available on request.
Copyright © 2025 Wallsend Occupational Therapy - All Rights Reserved.
ABN: 37181648749
Wallsend Occupational Therapy is situated on Awabakal and Worimi country. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of this country on which we work and live, especially the Awabakal and Worimi Nations. We recognise the strong and ongoing connection with land and water ways. We pay our respect to Aboriginal and Torres Strait Islander people and Elders both past and present.